Terms of service

Who you are buying from

ORINATOS is a clothing label run by Somtirtha Sarkar as an individual, at the address below. Placing an order means you accept these terms and are at least 18.

How an order is made

Everything is printed for you after you pay — nothing sits in a warehouse. Your order is a request to buy; it becomes a contract when your payment clears and we email your confirmation. Printing starts immediately after that, which is why the cancellation window is so short.

We may occasionally have to refuse an order — a design withdrawn, an address we cannot ship to, a payment our gateway flags. If that happens you get every rupee back and an email explaining why.

Prices and tax

Prices are in Indian rupees and are what you pay. Nothing is added at checkout: shipping within India is free and there is no handling fee.

We are not currently registered for GST, so no GST is charged or collected on your order and your invoice does not show a tax split. The price you see is the whole price, inclusive of all taxes. If that changes, prices and invoices will say so plainly.

Payment is prepaid only, through Razorpay — cards, UPI, net banking and wallets. We do not offer cash on delivery.

Discount codes

One code per order; they cannot be stacked. A code may have a minimum spend, a maximum discount, an expiry, or a limit on how many times it can be used — the checkout tells you which applies before you pay. If an order is fully refunded, a single-use code goes back to you.

We can withdraw a code that is being abused, but never after it has been honoured on an order you already paid for.

Delivery, returns and refunds

Covered properly on their own pages, and those pages are part of these terms: Shipping & delivery and Returns, cancellation & refunds. In short: free shipping, 8–9 days, 7 days to change your mind, and no time limit at all if something is wrong with what arrived.

Your account

Keep your password to yourself — anything done from your account is treated as done by you. Tell us if you think somebody else has got in and we will help you shut it down. We may close an account used for fraud or abuse, and if we do, any order already paid for is still honoured or refunded.

The artwork

Every ORINATOS design is our own original work and stays ours. Buying a garment buys you the garment — not the right to reproduce, resell or print the design.

Our work is inspired by gaming and anime culture broadly. We claim no affiliation with, endorsement by, or licence from any game, studio or franchise, and nothing we sell should be read as suggesting one. If you believe a design infringes something you own, write to us and we will take it down while we look.

What we can promise, and what we cannot

We stand behind what we make: if a piece arrives faulty, wrong, damaged or not as described, we fix it — refund or replacement, your choice, and we pay the postage. Printed colour can vary slightly from your screen, and garment measurements carry the usual small tolerance; neither is a defect on its own.

Beyond putting your order right, our liability is limited to what you paid for it. Nothing here limits rights you have under the Consumer Protection Act 2019 — those cannot be signed away, and we would not ask you to.

Complaints

Write to our Grievance Officer, below. You get a ticket number, an acknowledgement within 48 hours and an answer within 30 days.

Governing law

Indian law applies, and the courts of Kolkata, West Bengal have jurisdiction — though we would much rather sort it out by email.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top tells you which that was.