Returns, cancellation & refunds

The short version

• Changed your mind or ordered the wrong size? You have 7 days from delivery.
• Something wrong with it? There is no time limit. Faulty, damaged, the wrong item, not what the page described — tell us whenever you notice.
• We pay the return postage. Both cases. You are not out of pocket for sending something back.

Returns that never expire

If what arrives is faulty, damaged, the wrong design or size, or not what the product page described, we will take it back and refund or replace it — and no deadline applies. That is your right under the Consumer Protection (E-Commerce) Rules 2020, and our own software is built so it cannot be refused on time.

The same is true if your order never arrived, or arrived so late it was no use.

Changing your mind

Everything here is printed for you individually, so a change-of-mind return is a courtesy rather than something the law requires. We offer it anyway: 7 days from the day your parcel arrives. The item needs to be unworn and unwashed, with its tags on.

If the courier never told us your parcel landed, your order page has an “It has arrived” button — press it and the return option opens straight away. We would rather you had the window than lost it to a tracking feed.

How to start one

Sign in, open the order, and press Request a return. Tell us what is wrong in your own words and pick the reason that fits. We read every one and reply with a decision — and if we cannot accept it, we tell you exactly why.

Cancelling before it is made

Printing begins the moment your payment clears, so the cancellation window is minutes, not hours. If you catch it, cancel from your order page — no fee, no questions. After that the honest route is a return, and we cover the postage.

How the refund reaches you

Back to whatever you paid with — the same card, the same UPI app, the same account. We cannot send it anywhere else, and we will never ask you for bank details to process one.

We start the refund within 2 working days of approving your return. After that it is your bank’s timing, which is typically 5–7 working days. Your order page shows the refund and its status the whole way through.

If you used a discount code and the order is fully refunded, the code goes back to you. A refund should not cost you a voucher as well.

What we cannot take back

Only an item returned for a change of mind that comes back worn, washed, altered or without its tags — and only after we have looked at it and told you why. None of this applies to a faulty or wrong item, which we take back whatever state it is in.

If you disagree with a decision

Write to our Grievance Officer, below. Every complaint gets a ticket number, an acknowledgement within 48 hours, and an answer within 30 days.